Description:

The 10 Hour course is offered as a specialization in addition to the certified mediation training. This course will provide training on consumer disputes mediation, which is a process of resolving disputes between consumers and businesses, without the need for a court trial. The training encompasses important skills, knowledge, and techniques that are essential for the effective resolution of consumer disputes.

Key Highlights:

• Understanding the mediation process in resolving consumer disputes
• Effective mediation techniques for handling consumer disputes
• Communication skills for successful mediation
• Legalities involved in consumer disputes mediation

What you will learn:

• Understanding Consumer Disputes Mediation
  This section will provide an overview of Consumer Disputes Mediation and its significance. You will learn about the process, its benefits, and the mediator's role.
• Mediation Techniques for Handling Consumer Disputes
  In this section, you will learn effective mediation techniques for dealing with consumer disputes. You will learn how to prepare for mediation sessions and how to manage difficult situations during mediation.
• Communication Skills for Successful Mediation
  This section provides practical advice and techniques for communication in mediation. You will learn how to listen actively, ask questions, and manage emotional exchanges during consumer disputes mediation.
• Legal Aspects of Consumer Disputes Mediation
  This section highlights the legal framework surrounding consumer disputes mediation. You will learn about relevant laws and regulations, ethical considerations, and how to draft effective mediation agreements.