Description:

The 10 Hour course is offered as a specialization in addition to the certified mediation training. This course provides participants with the necessary skills and knowledge to effectively mediate conflicts and disputes in the workplace, with particular emphasis on HR-related conflicts. The course covers a wide range of topics, including the principles of mediation, conflict resolution techniques, and effective communication skills. Participants will also learn how to develop and implement effective mediation programs within their organizations.

Key Highlights:

• Understanding the principles and techniques of workplace mediation
• Effective communication skills for mediators
• Conflict resolution techniques and strategies
• Developing and implementing effective mediation programs

What you will learn:

• Principles and techniques of workplace mediation
  Learn the basic principles and techniques of mediation, including the role of the mediator, the process of mediation, and the stages of mediation.
• Communication skills for mediators
  Develop effective communication skills for mediation, including active listening, asking open-ended questions, and using non-verbal communication.
• Conflict resolution techniques and strategies
  Learn various conflict resolution techniques and strategies, including collaborative problem solving, negotiation, and compromise.
• Developing and implementing effective mediation programs
  Learn how to develop and implement effective mediation programs within your organization, including designing the program, training mediators, and evaluating the program's effectiveness.